Privacy Policy
This policy describes how Joy+Honey ("we," "us") collects, uses, and protects your information when you visit joyandhoney.com, book an appointment, submit an intake form, or purchase a product.
Information we collect
We collect information you provide directly to us, including:
• Booking information — name, email, phone number, and appointment details when you schedule a service.
• Intake form information — skin concerns, health and product-sensitivity details you share with us before a treatment, used solely to personalize your care and ensure your treatment is safe for you.
• Order and payment information — when you purchase a product, your order details are processed through Square, our payment processor. We do not store your full card details on our servers.
• Marketing preferences — if you opt in on our intake form or elsewhere, your name, email, and/or phone number so we can send you promotional emails or texts. We only send marketing emails or texts to people who have opted in, and every message includes a way to opt out.
How we use your information
• To schedule and manage your appointments
• To personalize your treatment based on your skin and health information
• To process orders and payments
• To send appointment confirmations, reminders, and receipts
• To send promotional emails or texts, only if you've opted in
• To respond to your questions and provide customer support
Text message (SMS) communications
If you opt in to receive text messages from us, you may receive appointment reminders and/or promotional messages depending on what you selected. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Opting out of marketing texts will not affect appointment-related communications you've separately agreed to.
Third-party services we use
We share the minimum information necessary with the following service providers in order to run our business:
• Square — payment processing
• Amelia — our appointment booking system
• Brevo — email and SMS communications
Each of these providers has its own privacy policy governing how they handle data on our behalf.
Cookies
Our site uses cookies to keep your shopping cart working correctly, remember your preferences, and understand how visitors use our site so we can improve it.
How long we retain your data
We retain booking, intake, and order information for as long as necessary to provide our services and comply with legal, tax, and accounting obligations.
Your rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to information we're required to retain for legal or accounting purposes. You can also opt out of marketing emails or texts at any time.
Contact us
If you have any questions about this privacy policy or how we handle your information, contact us at: