Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we can't offer a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, including the original packaging.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns or exchanges on skincare products that have been opened or used. Gift cards are also non-returnable.

Refunds

Once your return is received and inspected, we will email you to confirm we've received your returned item, along with the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable number of business days.

Late or missing refunds

If you have not received a refund yet, first check your bank or credit card account again, as there is often some processing time before a refund is officially posted.

If you have done this and still have not received your refund, please contact us using the details below.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us using the details below.

Shipping returns

To return your product, mail it to:

Joy+Honey, 3427 West Magnolia Blvd, Burbank, CA 91505

You are responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning a higher-value item, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need help?

Contact us at the details below for questions related to refunds and returns.